Return Window

You may request a return within 14 days of receiving your order. To be eligible, your item must be unused, unworn, and in the same condition you received it — with all original tags attached, in its original packaging, with the dust bag and any accessories that came with your order. A proof of purchase is required.

Items that show signs of use, have been altered, or are returned without their original packaging and dust bag will not be accepted. We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

Email us at hello@raisa.in within 14 days of delivery with your order number and the reason for your return. Please do not send items back without contacting us first — returns sent without prior authorisation will not be accepted.

Once your request is approved, we will send you a return authorisation and full instructions. Pack your item securely in its original packaging and ship it to the address we provide. We recommend using a tracked shipping service — RAISA is not responsible for items lost or damaged in return transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email of the outcome. Approved refunds are processed to your original payment method within 10 business days of approval. Please allow additional time for your bank or card issuer to post the credit.

If more than 15 business days have passed since your refund was approved and you haven’t received it, email us at hello@raisa.in and we will look into it.

Exchanges

We don’t process direct exchanges. If you’d like a different size, colour, or style, please initiate a return for your current item and place a new order once your return is approved. This ensures you get exactly what you want without delay.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at hello@raisa.in or on WhatsApp, with photographs of the issue and your order number. We will arrange a pick-up at no cost to you, and offer a replacement or full refund — your choice.

Non-Returnable Items

The following cannot be returned or refunded: items returned after the 14-day window; items that have been used, worn, or altered; items missing their original tags, dust bag, or packaging; sale or discounted items unless faulty; and custom or personalised orders.

Your Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If a product is materially different from what was described or arrives defective, you are entitled to a remedy regardless of the above. To raise a consumer complaint, contact the National Consumer Helpline at 1800-11-4000 or visit consumerhelpline.gov.in.